Two Mercedes-Benz Vans dealer partners bagged accolades for the brand’s Dealer of the Year Awards ceremony held at Edinburgh Castle.
The 2022 winners included Rossetts Commercials for Best Customer Service Team, and Northside Truck & Van for Best Sales Team. Both stars from the brand’s Dealer Network were given the distinction for their stellar performance in the aforementioned areas. Hailed ‘best of the best’, the awarded businesses topped all other independent dealer groups nationwide.
Dealer of the Year awards
Robert Veit, managing director for Mercedes-Benz UK, offered congratulations on behalf of the brand to the winners. He also praised the dealer network for the partners’ overall performance, granting MBV’s very successful year.
Northside Truck & Van, a Yorkshire-based dealership, bagged the Best Sales Team award owing to the top-tier talent of its sales force. On the other hand, Rosset Commercials was hailed as the Best Customer Service Team for the company’s unwavering dedication to satisfying clients across the Sussex and Surrey areas.
Veit revealed that the recent victors bested competitors by surpassing the strictest performance criteria. As a result, the shortlisted teams had a slim margin of difference in terms of points. The extremely tight competition ended with the two dealers rising to the top of the list as winners. Viet added that both teams are deserving of their well-earned success.
The award ceremony at Edinburgh Castle saw top executives of the brand and dealer representatives in attendance. The Dealer of the Year Awards is an annual event hosted by the manufacturer to recognize franchisee excellence.
The most recent format of the annual event is a first for Mercedes-Benz Vans. In the past, the brand handed out prizes for several categories including after sales and financial services best performing dealer. Instead of its usual set of individual awards, MBV decided to cut the list to just two winning categories for 2022.
Emerging as champions
Darren Doleman, light vehicle sales director for Northside, gave credit to the team’s effort in attracting new buyers. The Yorkshire dealership found success in creating superior sales funnels for the brand’s retail vehicles. Along with its impeccable sales strategy, the company also maintains a high standard of customer care. It’s no surprise that Northside consistently receives top client satisfaction scores.
Doleman attributed the award to the dealership’s strategic approach and targeted training from the ground up. Every department across seven branches had the uniform goal of growing their sales and dominating the retail sector. They managed to successfully breach the market for single-vehicle operators and smaller businesses, gaining double the sales in these segments.
Northside also handles large fleet customers on top of their latest sales targets. Doleman, on his first year of heading the company’s van sales operation, praised the cumulative effort of Northside’s employees. The all-around approach of the team paid off in the end, helping them bag the prestigious Best Sales Team award.
Dealer principal for Rossetts Commercials, Richard Wheeler, mentioned the recent years’ struggles of their customers. The difficult trading period made matters challenging for clients, but the winning firm strived harder to assist their valued clientele. In the end, the team bested other dealerships to win the coveted award.
Wheeler mentioned that the teams at Rossetts are proud to have been given recognition for their exceptional customer support for 2022. The team achieved the highest five-star rated client satisfaction scores, the best percentage across the UK dealer network.
Wheeler paid tribute his colleagues’ dedication in attending to their customers. He attested to Rossetts’ constant determination to provide the best service for every MBV client. Winning the accolade is proof that the team is adept at listening to concerns and providing solutions for those in need.
About Northside Truck & Van
Northside is a Yorkshire-based company with seven depots across the country. From 2011, the company established a new site in Lincolnshire that handles the sale, maintenance, and repair of Mercedes-Bens vans. The dealership is available in Bradford, Immingham, Hull, Doncaster, Sheffield, Leeds, and York.
Of the seven Northside depots, six are open 24 hours, enabling customers to obtain excellent service at any time. Their showrooms display various new and used MBV models, including the Sprinter, Vito, and Citan. The company also offers a great range of Mercedes-Benz trucks. The variety offered by the dealer makes it one of the most trusted firms in the UK market.
The dealership has been in the business since the 1970s. In the forty years since its inception, Northside has managed to grow its network and provide sales and technical services, as well as top-notch support for its treasured clients. In addition, the firm provides financial services and offers packages that enable sales and hire purchases for business across their services areas.
Northside carries the largest stock volume of vehicles among MBV dealerships in the UK. Their repair and maintenance team offers their expertise regardless of whether the vehicle is bought from the dealership.
With Mercedes-Benz genuine parts available in their depots, Northside is capable of handling after-sales services, too. The professional service team promises reduced labor time since the components and accessories in the dealership have a standard fit. The company makes a sizeable investment in its research and development year after year, greatly improving its sales performance.
About Rossetts Commercials
Rossetts Commercials is a Mercedes-Benz Vans dealer with a registered address in West Sussex. It also has a site in Surrey, which serves customers that need high-quality trucks and vans. The dealership has depots in Worthing, Aldershot, Eastbourne, TPS Trade Parts, and Crawley.
The company offers up to 30 years of roadside assistance and an unlimited mileage warranty for three years. Customers can find a great range of new and used Mercedes-Bens vans and trucks at Rossetts, promising to satisfy the needs of individuals and business alike.
The company emphasizes the workmanship and quality of Approved Used vans, which are the same as their brand-new offerings. This guarantee ensures that people can purchase various models at a more affordable price. Along with its impeccable selection, the dealer also offers best-in-class customer support that the brand acknowledged in the 2022 Dealer of the Year awards.
Rossetts has well-structured recruitment and training strategies, reinforcing the team’s strength. The dealer invests in people, and it shows in the customer satisfaction scores it achieved for the current sales year. As such, it enjoys the reputation of being a highly trusted dealership for the Mercedes-Benz Vans products and services.
Included in the dealership’s van offers are the new Citan Panel van, and the tried and tested Vito and Sprinter models. Rossetts also proudly presents the Mercedes-Benz line of eVans, which are a show of support for the sustainability goals of the country.
The firm has electric vehicle versions of the manufacturer’s main van models. It also features the new eVito 66kWh, which brings a fast-charging capacity and overall better performance thanks to the latest technologies incorporated with it.
As a testament to the manufacturer’s fruitful outcomes in 2022, the MBV brand enjoys global success as it increased worldwide deliveries despite challenges in the market. In 2022, 411,000 van units were supplied to customers, a 4% increase from the previous year.
Over 15% of the units are the manufacturer’s electric vehicle line. MBV has already introduced the e-version of four models previously, with two newer units, the eCitan and EQT, offered in the first quarter of 2023. The availability of these models means that all products in the van range are already electrified.
The Mercedes-Benz e-vans are the manufacturer’s resounding commitment to dominating the market for the foreseeable future. The brand also aims to meet the needs of international customers, with a key focus on targeting profitable industries and markets. Its North America arm managed to secure a one-fifth increase in sales for 2022, a strong growth rate of more than 20%.
Mercedes-Benz e-vans are indeed making a noise in the market today. Of the 98,900-unit sales for the first quarter of 2023 across the globe, 3,600 (22%) of which are electric vans. The numbers mark the steady growth of e-vehicles, allowing MBV to position itself as a market leader.
Mercedes-Benz Vans head Mathias Geisen made a statement regarding the realignment of the manufacturer’s European production network. The brand signed a memorandum of understanding that makes Jawor a new location for the newest production plant. MBV collaborates with the Poland government and the country’s economic partners to make this plan a reality.
The new Mercedes-Benz Vans plant is set to produce a top-quality range of all-electric vehicles in the brand’s catalogue. It is a bold move to enhance the competitiveness and innovation of MBV in all areas, which are now a must, given the saturation of the global vehicle sector. The success of this highly anticipated realignment can mean safeguarding the company’s tenancy in the market.
This development will empower the MBV Dealer Network further, offering more future-ready options for customers. It demonstrates the powerhouse’s capacity to create sustainable, fully emission-free mobility solutions for the worldwide automotive market.